Terms & Conditions


What these terms cover: these are the terms and conditions which control and protect your use of this website owned and operated by MELIOR & CO. CIC, registered office at Riverside Close, London, E59SP. By accessing this website and / or placing an order for either the supply of products listed, through either the use of the online checkout or by phone, you agree to be bound by the terms and conditions set out below.

Why you should read them: these terms will apply to any contract between us for the sale of products and services to you from our website. If you have any queries about these terms, please contact us to discuss, via email to info@meliorlondon.uk

Please read these Terms of Service carefully before accessing or using our website.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Print or save: you should print a copy of these terms or save them to your computer for future reference.

About us: ‘we’, ‘us’, ‘our’ means MELIOR & Co. CIC, a company registered in England and Wales under company number 12960808 and with our registered office at Riverside Close, London, E59SP. Our VAT number is GB 362 8415 89.


These terms apply if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please refer to our B2B trade terms and conditions. Please contact us for more details at info@meliorlodon.co.uk

As a consumer, you have legal rights in relation to items that are faulty or not as described and in relation to delivery. Advice about your legal rights is available from your local citizens’ advice bureau or trading standards office. Nothing in these terms will affect these legal rights.


You may not use our website for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws (including but not limited to copyright laws).

You must not transmit any worms, viruses or any codes of a destructive nature.


Access: our site is made available free of charge. The contents of these pages are the copyright of MELIOR & CO. CIC. Reproduction of part or all of the contents in any form is prohibited other than with the written permission of MELIOR & CO. CIC. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

Indemnity: we will not be liable for any claims, damages and costs, including legal fees, arising out of any misuse of the website by you or any user of your computer equipment, whether authorised by you or not, or any misuse of the website or your account information by any other user.

Registration: the personal information which you are required to provide when you register as a customer is accurate, current and complete in all detail. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.

You will notify us immediately of any changes to the personal information by contacting info@meliorlondon.uk or calling us on +44 (0) 203 689 1407.


Order process: the website is set-up to guide you through the steps you need to take to place an order with us. If there is not a pre-order option, you are only able to place an order if the item is in stock. Please take the time to read and check your order at each page of the order process.

Your offer to buy: when you confirm and pay for your order, you offer to buy the products at the prices indicated including any delivery charges that apply to your purchase.

Acknowledgement of receipt of order: after placing an order, you will receive an e-mail from us acknowledging that we have received your order.

Acceptance of order: we confirm our acceptance of your order by sending you an email that confirms that the products have been dispatched (dispatch confirmation). The contract between us will only be formed when we send you the dispatch confirmation.

If we cannot accept your order: if we are unable to fulfil your order, for example because that product is not actually in stock or no longer available or because of an error in the price or description on our site, we will inform you of this by e-mail and we will not charge you for the product. If you have already paid for the items, we will refund you the full amount as soon as possible.


• Products: you may cancel an order, or parts of an order, at any time after you have placed it up until the confirmation of dispatch. You can cancel your order by email info@meliorlondon.uk or phone us on +44 (0) 203 689 1407.

Cancellations of orders after delivery

Title of goods will pass to you at the point we charge your payment card or, when other payment methods are used, funds are credited to our account.

Receiving a refund

Refunds will be credited to the original purchaser’s debit or credit card. Crediting refunds to your bank account can take up to 14 working days of receipt of goods or cancellation notification.


The price you pay is as shown on our website at the time you order and includes U.K. VAT where applicable. As you are purchasing from a U.K. website all orders delivered to U.K. addresses include VAT at the prevailing U.K. rate of 20%. Orders will only be accepted if there is no major error in the prices or descriptions shown. A separate post and packaging (P&P) charge may apply to goods and this will be shown on the website. The P&P charge shown is for all customers prior to confirming your order.

Price errors

It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced. We reserve the right to change prices listed on the website without prior notice.

Where the product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the products to you.

If the product’s correct price is higher than the price stated on our site, we will contact you in writing by e-mail as soon as possible to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order.


Payment can be made using Mastercard, Visa, and American Express, Apple Pay & Google Pay. Payment for the products and all applicable delivery charges is in advance.



Every effort is made to ensure that all the information provided on the MELIOR website is correct at the time of publishing but we make no warranties or representations as to its accuracy. The images of the products on our site are illustrative only. Your products may vary slightly from those images. Sometimes our images use props, in these cases the product description or list clearly defines what is being advertised for purchase.


Unless otherwise stated, we own the intellectual property rights to this website and material on the website. Subject to the license below, all our intellectual property rights are reserved.

License to use website

You may view, download and print pages or other content form the website, provided that:

• You must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system.

• You must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our written consent.


Please refer to our Privacy Policy found here.


If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if we both know it might happen at the time we entered into the contract.

We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability where it would be unlawful to do so which includes liability for:

• Death or personal injury caused by our negligence;

• Fraud or fraudulent misrepresentation;

• For breach of your legal rights in relation to the products including the right to receive product which are as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us;and

• Defective products under the consumer protection act 1987.


We may transfer this agreement to someone else. We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Which laws apply to this contract and where you may bring legal proceedings. Please note that these terms are governed by english law. This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by english law. You can bring legal proceedings in respect of the products in the english courts. However, if you are a resident of northern ireland you may also bring proceedings in northern ireland, and if you are a resident of scotland, you may also bring proceedings in scotland. We will not file a copy of the contract between us.

Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Please note the european commission online dispute resolution platform.